The Clio research diligently covers all sort of questions around the attitudes of both law firm employees and clients when it comes to law firms using AI. For example, lawyers are more wary of the ethical and client-trust issues than the clients themselves.
But on page 99, they reveal the answer to this key survey question: "What 18 tasks do law firms want AI to help with?
The answer was, in order of preference:
1. Finding, storing documents.
2. Calendar scheduling.
3. Getting documents signed.
4. Tracking billable hours.
5. Drafting documents.
6. Collecting payments.
7. Tracking expenses.
8. Online marketing (SEO, ads, social).
9. Legal research.
10. Tracking revenue.
11. Client intake.
12. Discovery for litigation.
13. Managing client communications.
14. General accounting.
15. Court filings.
16. Responding to client emails, calls, texts.
17. Paying employees.
18. Trust accounting.
The research was done on North American law firms, but it provides a useful insight into how AI might also be used in the UK and across the world. As this recent short video from Google shows, AI is racing forwards: Introducing Gemini, our largest and most capable AI model.
The CEO of Clio is hosting what should be an interesting webinar on AI for the legal sector on Wednesday 13 December. Here are the details if you would like to attend: The AI-Forward Law Firm: A Conversation on What’s Next for Legal.
See also: